Customer Service

Shipping & Delivery
Shipping is available within the US and Canada. Most orders ship within 48 hours. For our standard flat rate shipping and UPS Ground shipping, please allow 7-10 business days for your item(s) to arrive. Expitited shipping is available. We do everything we can to get your package sent out as quickly as possible and within our 48 hour processing window. Special order items may take longer to ship. Shipping details for those items are listed on each individual Product Description tab.
Privacy & Security
We at Monona Terrace know that you care about how your information is used and shared, and we appreciate the trust that you have placed in us. We receive and store any information that you enter on our web site and use this information for such purposes as responding to your requests, fulfilling orders, and communicating with you. We do not share your information with others. We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. If you have any questions regarding our policies, please contact us.
Returns & Replacements
Returns within 30 days of purchase, with receipt, will be given credit according to method of payment.  Returns over 30 days or without receipt will be given store credit. If your shipment arrives broken or is not what you ordered, please call or email us and we will reship a new item.
Ordering
You may place an order online or by calling or faxing us.
www.mononaterracegiftshop.com
(608) 261-4036 phone
(608) 261-4134 fax
Payment, Pricing & Promotions
We accept Mastercard, Visa, and Discover.  You may also use your debit card for purchases. The prices displayed on this site are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping and other charges may apply for orders outside of the United States and/or into US territories, and you will be advised of such charges and your responsibility for any portion thereof before we finalize and ship your order.